Returns & Exchanges
At itel Pakistan, we strive to ensure your complete satisfaction with every purchase by offering a transparent and efficient 7-day return and exchange policy for all our mobile devices and accessories.
Initiate Your Request
Contact our dedicated customer support team via our official helpline or email within 7 days of receiving your order to log your return or exchange request.
Quality Inspection
Ensure the product is in its original packaging with all accessories and the warranty card intact; our technical team will then verify the device's condition.
Secure Packaging
Pack the item securely to prevent damage during transit and include a copy of your original invoice before handing it over to our authorized courier partner.
Refund or Replacement
Once the inspection is successful, we will process your replacement device or issue a refund to your original payment method within 5 to 7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing